You may see one of the following alert messages when trying to update or restore an iPhone, iPad, or iPod in iTunes 7 or later.
iPhone:
"iTunes could not contact the iPhone software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
iPad:
"iTunes could not contact the iPad software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
iPod:
"iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Internet access is required to download iPhone, iPad, or iPod software updates. However, if you are able to connect to the Internet with your preferred web browser and you can access the iTunes Store, see the solution below to resolve this issue.

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