iPhone and iPod touch: Unable to locate Microsoft Exchange email attachment

iPhone | Wednesday December 30 2009 9:55 am | Comments (0)

A Microsoft Exchange email attachment may not be visible after tapping "Download full message":

Tap "Download full message"
If you exit and return, attachment is not available.

 
This only occurs if you tap "Download full message" and exit the screen before the download completes. 

iPhone and iPod touch: Unable to sign in to iTunes Store with AOL screen name

iPhone | Wednesday December 30 2009 8:52 am | Comments (0)

You may be unable to sign in to the iTunes Store using your AOL screen name on your iPhone or iPod touch. When this occurs, you may see a message stating that your user name or password was invalid or incorrect.

iPhone or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date

iPhone | Tuesday December 29 2009 3:00 pm | Comments (0)

When drivers required by a PC’s USB interface are not installed correctly or are out of date, an iPhone or iPod connected to this computer may not be recognized properly.
One or more of the following may occur:

Device does not appear in iTunes
Device cannot be restored in iTunes
An exclamation point appears next to the device’s entry in Device Manager
iPod screen does not display "Do Not Disconnect" screen when connected to the computer (does not apply to iPhone and iPod touch)
iPod is not recognized as a disk in My Computer (does not apply to iPhone and iPod touch)

Products affected

iPhone, iPod touch, and iPod (all models)
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7

 

iPhone and iPod touch: Gmail account will not connect to Gmail server

iPhone | Sunday December 27 2009 10:52 pm | Comments (0)

If you cannot receive or send email with a Gmail account set up on your iPhone or iPod touch, you may experience the following errors:

When checking for new mail, this error appears: "Cannot Get Mail. The connection to the server ‘imap.gmail.com’ failed."
When trying to send mail, this error appears: "Cannot Send Mail. The connection to the server ‘smtp.gmail.com’ failed."
If the account is removed and added again to the device, this error appears: "Could not connect using SSL. Would you like to try setting up the account without SSL?" Saying yes to this message repeatedly will result in a message saying "Cannot Get Mail. The connection to the server ‘imap.gmail.com’ failed."

How to enable Entourage syncing to iPhone and iPod touch

iPhone | Sunday December 27 2009 10:52 pm | Comments (0)

Microsoft Entourage 2004 and Microsoft Entourage 2008 are Mac applications with which you can sync contacts and calendars with iPhone and iPod touch. 

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